Description
Please note that the ORS products are subject to change by the manufacturer.
From time to time manufacturers may make ingredient changes to the look of their bottles and some of their products due to a variety of reasons such as adding newer more natural raw materials or botanicals becoming available.
These changes could make a product look slightly different from its predecessor in colour , fragrance and texture and may have different branding on the product.
However, all the ORS products usually have 'former look' on the bottle to indicate said changes. You may receive the new look or former look depending on what stock the manufacturer sent us.
If you are unsure of any ingredients for a product. Please email us at care@aqonline.co.uk and we can confirm the ingredients of our current batches.
COVID-19 Delivery Disruption Update
- Please allow one working day for your hair care and beauty orders to be processed and packed.
- For Home Decor and Soap Flower orders we ask that you allow a processing time of 1-3 working days.
Please note there are still some disruptions in the delivery network, due to COVID-19.
We kindly ask that you allow up to 6 working days for all UK deliveries and up to 15 working days for all International - Working days are classified as Monday- Friday.
Free UK shipping on orders over £60
UK Standard Shipping 3-5 Working Days from dispatch £3.99
- Delivery between 3-5 Working days after dispatch
- No tracking information available. This option only informs us when your package has been delivered and/or signed.
- Delivered Monday- Saturday (Excludes Bank Holidays)
UK Tracked 3-5 Working Days from dispatch £4.99
- Delivery between 3-5 working days after dispatch
- Delivered Monday- Saturday (Excludes Bank Holidays)
- Fully Tracked with SMS/Email Updates
APC Express (1-3 Working Days From Dispatch)
- Delivery between 1-3 working days after dispatch
- Delivered Monday- Friday (Excludes Bank Holidays & Weekends) I.e If you order on Friday after 11 am, you're order will be collected on Monday by APC and delivered within 1-3 working days
- Fully Tracked with SMS/Email Updates
European Tracked & Signed Shipping 5-10 Working Days from £10.99
- Delivery between 3-10 working days after dispatch
- Orders over 2kg to Finland, Denmark, Norway or Sweden orders will be shipped to Parcel shop as delivery is unavailable via Royal Mail.
- Customs, VAT and Duty Charges may apply upon delivery (Check your country laws)
- Delivered Monday- Friday (Excludes Weekends & Bank Holidays)
- Fully Tracked with SMS/Email Updates
US, Canada & Australia Tracked Shipping 3-10 Working Days from £18.99
- Delivery between 3-10 working days after dispatch
- Customs, VAT and Duty Charges may apply upon delivery (Check your country laws)
- Delivered Monday- Friday (Excludes Weekends & Bank Holidays)
- Package must be under 2 kg
- Fully Tracked with SMS/Email Updates
Worldwide Shipping 3-10 Working Days from dispatch £45.99
- We ship to India, Ghana, Kenya, Nigeria, South African, Tanzania, Zambia and Seychelles
- Customs, VAT and Duty Charges may apply upon delivery (Check your country laws)
- Package must be under 2 kg
- Delivered Monday- Friday (Excludes Weekends & Bank Holidays)
- Fully Tracked with SMS/Email Updates
Please note that Home Decor items and Soap Flowers have a processing time of 1-3 working days and are dispatched separately to the hair care products and hair extensions.
COVID-19 Update
We are open but ask that you allow at least one working day for your products to be processed and packed.
Please note there are still some disruptions in the delivery network, due to COVID-19. We kindly ask that you allow up to 5 working days for all UK deliveries and up to 10 working days for all International.
Are you black-owned?
Yes we are! Find out more about us here
Do you offer free shipping?
We offer free shipping for UK orders over £60.
Do you ship internationally?
We ship worldwide. Please use the shipping calculator to get your exact shipping price.
How much does delivery cost?
UK standard shipping is £3.99 for hair care orders. Please refer to the delivery estimator for worldwide delivery & home decor items.
Can I track my order?
Yes you can, we make the whole process super easy. Click here to track your order.
Can I return my product?
We accept returns within 14 days in their unused condition or if the merchandise is defective and faulty.
Can I request a brand/product?
We love your suggestions and regularly update our store based on requests. Request your favourites here.
Payment & Security
Your payment information is processed securely. We do not store credit card details nor have access to your credit card information.