When you place an order with us, an email confirmation is sent right away.

Please check your spam folder and email address that you provided.

Alternatively, you may not have received any confirmation because your transaction failed.

Track your order here.

Please note that only the tracked delivery option will show in depth information about where your package is.

Signed orders only show tracking information once the order has been signed or delivered.

Sometimes your payment provider may take the sums from your account even when the payment failed.

Please contact your bank/ payment provider if your statement is still showing that the payment was processed after a few hours.

If we cancel your order for any reason such as duplicate order, items unavailable. We will send you a separate email for alternative.

Suspected as fraudulent:

You will be notified if we cancel your if it did not meet our security checks.

Our system flags orders that do not meet our security checks, to prevent this from happening please provide and check the following when placing an order:

-Ensure billing address is registered to the card being used

-Paypal email address matches the information provided

-Ensure you enter the correct password via Visa

-Ensure you enter the correct pin for Mastercard

We always aim for our customers to love the products we offer. However, this isn't always the case.

We accept returns within 14 days if the item is un-used or if the merchandise is defective and faulty.

Once you have started a return here and told us the reason for your return.

We will send you the information for you to send your product back.

Please use the return center to start one. 

It depends on where you are. Orders processed & shipped to UK addresses will take 3-5 business days to arrive.

Overseas deliveries can take anywhere from 3-15 days. Delivery details will be provided in your confirmation email.

Although we try our utmost to make sure we deliver exactly what you've ordered, sometimes mistakes do happen and we send the wrong product.

In such circumstances, once we've been notified of the error by yourself, we'll arrange a collection with you at a time that suites you. If you do not have access to a printer, we will send you a QR Code to be scanned at your local parcel shop.

We apologise in advance for the inconvenience caused. Items can be damaged in transit.

Please email us with a minimum of 2 pictures for evidence and we will resolve the issue immediately.

AQ Online Ltd reserves the right to withdraw promotions at any time.

Brands excluded from all discount are:

Ouidad - All products

Curlsmith- All products

Devacurl- All products

Olaplex- All products

Giovanni- All products

Rizos Curls- All products

Bounce Curls- All products

We are sorry that this isn't working. Please check that you are not trying to combine codes or that your item isn't excluded.

If the code is not working due to a system error. Please contact us.

Discount codes cannot be applied retrospectively (i.e. – after an order has been confirmed

We have a loyalty point program that provides customers with exclusive rewards and discounts after each purchase and for completing actions such as referring a friend.

Just sign up for a customer account in order for you to be enrolled.

Our points system is simple. The more you spend, the more you earn!

We cannot say for sure as it will depend on the product.

Please sign up to be notified on the product page in question and we will send you an email as soon as we have restocked.