Pre-released orders (“Pre-orders”) are orders for products (“Products”) that are not yet available for general sale from AQ Online.

Availability

Release dates are decided by the manufacturers and are subject to change. As a result, we cannot be liable for any changes to Release dates or Pre-order windows advertised by Us.

Shipping

Please note that you will have to pay a separate shipping amount for pre-order products as the pre-orders will be shipped separately to the rest of the available items, or any other pre-orders (which may be available for delivery at different times). 

Delivery

This item is not guaranteed due to manufacturing delays and other unforeseen circumstances. However, we will do our best to keep you informed.  Although we will make efforts to begin delivering Products as soon as reasonably practicable, you understand and agree that there may be delays.

Once we have received shipment from the manufacture, we aim to ship your pre-ordered item within 3-5 working days. The estimated time for delivery is within the product description.

Payment

Payment for your item will be taken at the time of your order.

Pre-order Payments do not guarantee availability.

Cancellations

Either you or AQ Online may cancel a Pre-order at any time for any or no reason prior to our notice to you that the Product has been despatched.

Once you request a cancellation you will be refunded within 5 working days. However, if you wish to cancel after the item has been dispatched, delivery is non-refundable

We reserve the right to amend these Terms. Please check the website for updates.