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Terms & Conditions


Pre-released orders (“Pre-orders”) are orders for products (“Products”) that are not yet available for general sale from AQ Online Ltd.


Release dates are decided based on the estimate from our freight partners and are subject to change. As a result, we cannot be liable for any changes to release dates or pre-order windows advertised by us.


Please note that you will have to pay a separate shipping amount for pre-order products as the pre-orders will be shipped separately to the rest of the available items, or any other pre-orders (which may be available for delivery at different times). 

Pre-order shipping prices

  • UK Pre-order Delivery- £2.99 (subject to change)
  • The rest of the world shipping remains unchanged for pre-ordered items. Estimate your shipping price here 


The item/items for pre-order are not guaranteed due to manufacturing & shipping delays including other unforeseen circumstances. However, we will do our best to keep you informed via email.  

We will make efforts to begin delivering products as soon as reasonably practicable but please understand and expect that there may be delays.

Once we have received shipment from the manufacture, we aim to ship your pre-ordered item within 3-5 working days.


Pre-order payments do not guarantee availability.


Either you or AQ Online Ltd may cancel a pre-order at any time for any or no reason prior to our notice to you that the product has been despatched.

Once you request a cancellation, you will be refunded within 5 working days. However, if you wish to cancel after the item has been dispatched, delivery is non-refundable and you will need to request a return here.

We reserve the right to amend these terms. Please check the website for updates.