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Pre-order your favourite natural hair products in order to get them before they're sold out!

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Frequently Asked Questions


Release dates are decided based on the estimate from our freight partners and are subject to change. As a result, we cannot be liable for any changes to release dates or pre-order windows advertised by us.


Please note that you will have to pay a separate shipping amount for pre-order products as the pre-orders will be shipped separately to the rest of the available items, or any other pre-orders (which may be available for delivery at different times). 

The shipping breakdown will be as follows:

- £2.99 for pre-order item (subject to change)

- £3.99 for other items within the same order

The total charge will be £6.49


We will make efforts to begin delivering products as soon as reasonably practicable but please understand and expect that there may be delays.

Once we have received shipment from the manufacture, we aim to ship your pre-ordered item within 3-5 working days.


Either you or AQ Online Ltd may cancel a Pre-order at any time for any or no reason prior to our notice to you that the product has been despatched.

Once you request a cancellation you will be refunded within 5 working days. However, if you wish to cancel after the item has been dispatched, delivery is non-refundable

Other questions

We are more than happy to answer any other questions you may have. Contact us here.